A new study documents how 49 of those hospitals reacted, and how those efforts varied. It finds that virtually all hospitals put in place a “no visitors” blanket policy. But 59% of hospitals did allow some exceptions to this rule, most often for end-of-life visits, even at the pandemic’s regional peak in April and early May.

Meanwhile, ICU teams that had spent years increasing the involvement of family members in care decisions and patient support turned to telephones and video chats, including on newly purchased tablets and critically ill patients’ own smartphones.

The new findings may hold lessons for hospitals in current and future COVID-19 hotspots, as they try to strike a balance between safety and human connection.

The study, performed by a University of Michigan team, appears in the American Journal of Respiratory and Critical Care Medicine.

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