Medical Dispatchers’ Perception of Visual Information in Real Out-of-hospital Cardiac Arrest

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Providing medical dispatchers with visual information from the location of OHCA might improve their understanding of the OHCA-scenario, which might enhance communication, their ability to guide more bystanders and improve the quality of cardiopulmonary resuscitation (CPR). Challenges with receiving visual information might be logistics, delayed dispatch, poor quality of the pictures and receiving too much information, which might be confusing when they had to alternate between several points of focus. Ten medical dispatchers were interviewed. Five of these were women. Four were registered nurses, five were paramedics, and one was a paramedic trainee. We applied a qualitative research methodology using thematic analysis with an explorative and inductive approach.

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